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SHIPPING

Delivery of products and related costs

The purchased products will be delivered to the address indicated by the Customer in the Order within 2-4 working days from the acceptance of the Order by Valentina Rio, at the cost specifically indicated on the Site before sending the Order. Valentina Rio reserves the right to accept or not deliveries requested outside the Italian or European borders. In any case, for deliveries to be made outside the Italian borders, shipping costs and delivery times may vary.

With regard to deliveries requested in countries outside the European Union, any customs import charges will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of their country in advance to check the costs and any import limits.

The delivery times indicated by Valentina Rio must be considered as purely indicative and a delay with respect to them, or any delivery made with subsequent split shipments does not entitle the Customer to refuse the delivery itself and to request compensation or compensation.

Upon delivery of the products, the customer is required to check:
that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, nor wet or otherwise altered, even in the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and / or the product or the mismatch in the number of packages or indications, must be immediately detected, putting a specific indication on the product delivery document to be returned to the courier.

Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, according to the procedures set out in this document.
Below is a list of shipping costs:
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ITALY 

  • Standard delivery  € 0,00 - € 99.99
    € 5,00
  • Free shipping on orders over € 99,99
  • Standard shipping + Cash on delivery € 0,00 - € 99.99
    € 5,00 + € 3,00

 

EUROPE

  • Standard delivery € 0,00 - € 149,99


  • Free shipping for orders over  € 
Orders are shipped from Monday to Friday between 9:00 and 18:00.
Orders placed over the weekend are processed starting from the following Monday morning as well as any order placed after 12 pm is processed on the next working day (Monday - Friday).
Normal delivery times are 2-4 business days. (Monday Friday)
As soon as the package is physically entrusted to the express courier  in charge of the delivery service on the Italian national territory, you will receive a shipment confirmation email.

 

Fulfillment of Orders
Valentina Rio reserves the right to refuse an order if the payment is not verified.
Valentina Rio reserves the right to refuse orders or to refuse the provision of services to anyone at any time.

 

 

 

Language
Italian
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