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RETURNS, EXCHANGES AND REFUNDS

Right of withdrawal

Pursuant to art. 52 of the Italian Law 206/2005, as amended by the Legislative Decree 21/2014, the Customer may withdraw from the Conditions and therefore from the purchasing contract for any reason, without the need to provide justifications and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

To exercise the right of withdrawal referred to in Article 5.1 above, the Customer must send Valentina Rio a communication to that effect, within the terms indicated, to the following email address: info@valentinario.com,


In case of withdrawal, the Customer can send the products back to Valentina Rio within 14 (fourteen) days of the withdrawal, to the following address ATF srl Via Boscofangone - ASI area 80035 Nola (NA) Italy. The goods must be returned intact, complete with all its parts and (preferably) in the original packaging (envelopes and packages), kept and possibly used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in compliance with the following conditions:

the right of withdrawal may apply to the product purchased in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (e.g. accessories, accessories, etc ...);

  • for the withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, tags, seals, etc ...);
  • the shipping costs (and any customs fees, if any) for the return of the goods will be the sole responsibility of the Customer; If the customer chooses the coupon voucher option, instead of refunding with, the return shipping costs will be borne by Valentina Rio and free for the customer.
  • The coupon can be spent on the VALENTINARIO.COM website within 1 year of receipt by e-mail and cannot be combined with other coupon vouchers.
  • the shipment, until the certificate of receipt in the warehouse indicated by VALENTINA RIO, is under the complete responsibility of the customer;
  • in case of damage to the goods during transport, VALENTINA RIO will notify the Customer, to allow him to promptly file a complaint against the courier he has chosen and obtain the relative reimbursement; the product will then be made available to the customer, simultaneously canceling the request for withdrawal;
  • VALENTINA RIO will not be liable in any way for damage, theft, loss occurring during or in any case depending on the return shipment.
  • In case of return for size change for items in the SPECIAL PRICES section, the cost of collection and new shipping will be charged to the customer.
  • VALENTINA RIO does not guarantee the return with refund for the items in the section SPECIAL PRICES.


Valentina Rio will refund the Customer the full amount already paid,net of any additional shipping costs pursuant to art. 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days of withdrawal, by means of a reversal of the amount charged, using the same payment method used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any costs as a consequence of this reimbursement.

For all payment options, in the event of a return, reimbursement by means of a Coupon voucher is also available as an option to spend on the Valentinario.com website.
In the event that the customer does not prefer the coupon voucher, and has purchased by bank transfer or cash on delivery, he must communicate the relative bank details to make the reimbursement which will be carried out ONLY by bank transfer. 
In case of partial withdrawal from multiple orders, the customer can take advantage of the coupon voucher equal to the value of the returned products. 
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In any case, the Customer will lose the right of withdrawal in cases where Valentina Rio ascertains that:

  • the returned product and / or its accessories, and / or its packaging are not intact;
  • the product is missing its external packaging and / or the original internal packaging;
  • the product is missing elements integrating it and / or accessories (e.g. closures, laces, buckles, etc.).

In case of forfeiture of the right of withdrawal, Valentina Rio will return the purchased product to the sender, charging the shipping costs to the sender and, if already reimbursed, the price of the product.

 

Language
Italian
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